CHANGING LIVES, NOT JUST A CMS

Activities Unlimited

By truly understanding the unique needs of a diverse user base we created a website with an exceptional user experience.

The Problem

Activities Unlimited (AU) provide activities and respite care for children and young people with additional needs and disabilities in Suffolk. Despite AU having a website, workflows, data collection and bookings were still paper and call based. AU staff hated the clunky content management system (CMS) and social workers had drifted away from the site. AU wanted to shift the site onto a SilverStripe CMS and move all admin processes from offline to online to bring about channel shift from traditional calls.


The Solution

We adopted a user centric approach and immediately saw it wasn't enough to just change the CMS. We needed to change the whole experience to become truly inclusive if we were going to make life better for all the users and decided to re-work every aspect of the site within the existing budget. We wanted to make the site work harder in terms of lead generation and bookings through better profiling along with cross and up-sell opportunities. We set the objective of capturing data to open up conversations with users and make the website more direct response driven.

%

Task success rate increased from below 50% to over 70%

%

more time spent on the site


What the client said

We have reduced the admin time to manage enrolments and bookings from six weeks to 15 minutes.

Linda Smith
County Manager

VIEW MORE CASE STUDIES